Home / Policies
Shipping & Returns
Orders are placed and paid for through Fourthwall's secure checkout and are fulfilled by Fourthwall and its print partners. This page explains what to expect. Fourthwall's checkout terms also apply to every purchase.
Made to order
Our 3D-printed cases and other gear are printed and checked by us, and we ship them ourselves. Shirts and other print-on-demand items are printed by Fourthwall's partners after you order them. Production takes a few business days before your order ships. Your estimated delivery window is shown at checkout and on your order page, and Fourthwall emails you tracking details when your order ships.
Custom pen wraps
Pen wraps are printed from the artwork you upload and cut to your pen's shape by us, not by Fourthwall's print partners, and we ship them ourselves. Because each one is made from your own image, pen wraps can't be returned or exchanged unless they arrive damaged or with a print or cutting error. The quality guarantee below still applies. The preview shows how sharp your image will print; low-resolution images print soft. We may cancel and refund an order if the artwork can't be printed well or breaks the content rules in our Store Terms.
Consulting
Consulting hours and packages are services, so nothing ships. After you check out, we email you within one business day to schedule a kickoff call and confirm what's included.
- Hours can be used for any website or AI work we agree on, in 15-minute steps. Unused hours stay on your account for 12 months.
- Packages cover the scope described on the package page. Work outside that scope is quoted first and never billed without your OK.
- Refunds: you get a full refund for anything you cancel before work starts. Once work has started, we refund the unused part of your hours or package.
- If we find a project isn't a good fit, we'll say so and refund you in full.
Questions about consulting: consulting@thefooco.com.
Shipping
- Shipping costs and any taxes are calculated at checkout before you pay.
- Orders ship to the address you enter at checkout, so please double-check it. You can change the address from your order page until the order is in production.
- The store is intended for customers in the United States.
Cancellations
You can cancel an order from your order page (use Cancel items) until it goes into production. After that it's being made just for you and can't be cancelled. If you have trouble, email shop@thefooco.com with your order number right away.
Quality guarantee and returns
Quality is guaranteed. If your item arrives with a print error, a defect or visible damage, or you receive the wrong item, we'll replace it or refund it.
- Contact us within 30 days of your purchase date at shop@thefooco.com.
- Include your order number and a photo of the problem.
- If we need the item back, return shipping is on us.
Because items are made to order, we can't accept returns or exchanges for non-defective items, including sizing. Check the size chart and product details before ordering.
Lost or late packages
If your tracking hasn't updated in a while, or shows delivered but you can't find the package, email shop@thefooco.com with your order number and we'll work with Fourthwall and the carrier to sort it out.
Contact
Questions about an order: shop@thefooco.com. You can also reach Fourthwall's support team from the Contact support link on your order page.