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Privacy
This policy covers thefooco.com.
What this website collects
- Your cart. Your browser stores a cart ID so your cart is still there when you come back. The cart's contents are kept by Fourthwall. Clearing your browser's site data removes the ID.
- Custom pen wrap artwork. When you add a pen wrap to your cart, we store the images you upload, any text you add, the print files made from them and your design choices, so we can match your artwork to your order and make it. When the order is paid, we also keep the order number, name, email and shipping address from it, so we can print your shipping label. These are stored with Cloudflare. Artwork for designs that are never paid for is deleted after 14 days. For paid orders, we keep everything until your wrap is printed. Your original images are then deleted 30 days after printing, and the print files, your design details, and your name, email and shipping address 60 days after printing. That leaves time to reprint or fix a problem with your order. If artwork appears to show a crime, we may keep it longer and share it, with the order details, with law enforcement as the law requires or allows (see section 5 of our Terms). Very large images are scaled down in your browser before upload, to a size that still prints at full quality.
- Consulting. When you book consulting, we use the name and email from your order to schedule and do the work, and we keep the messages and files you send us for the project for as long as the project needs them, plus 12 months for follow-up questions. Email shop@thefooco.com to have them deleted sooner.
- Meta Pixel. Pages load Meta's (Facebook and Instagram's) Pixel so we can see whether our ads lead to sales and show them to people likely to be interested. It tells Meta which store pages you view and, in the pen wrap designer, which pen wrap pieces you add to your cart, how many and the price. It never sends your artwork, your text or anything you type. Meta may connect this to your Facebook or Instagram account and uses cookies to do so, under Meta's privacy policy. If your browser sends a Global Privacy Control signal, the Pixel doesn't load. You can also manage ad tracking in your Facebook or Instagram ad settings, or block third-party cookies in your browser. Fourthwall's checkout uses the same Pixel to count purchases (see below).
- Ad links. If you arrive from one of our ads, your browser keeps the ad's campaign tags for that visit and passes them to checkout, so we can tell which ad an order came from.
- Server logs. Our hosting provider, Cloudflare, processes standard request data such as IP address, browser type and the pages requested, to deliver and protect the site.
Apart from the Meta Pixel, this website doesn't use advertising cookies or analytics trackers, and it doesn't ask for your name, address or payment details. Those are entered only at checkout. Your browser keeps your cart, and a small preview of each pen wrap design in it, on your own device.
Checkout and orders
Checkout, payment and order fulfillment are handled by Fourthwall. The information you give at checkout (name, email, shipping address, payment details) is handled under Fourthwall's store privacy policy. We receive the order details needed to fulfill your order and support you, such as your name, shipping address, email and what you bought, and we use them only for that. Fourthwall's checkout reports purchases (what was bought and the order total) to the same Meta Pixel so we can measure our ads. A short summary of each order (order number, name, items and total) is sent to our private Telegram chat so we can keep track of orders.
Your choices
To ask about, correct or delete information connected to your orders, email shop@thefooco.com. You can also use the contact options in Fourthwall's privacy policy. We'll respond within 30 days.
Changes
We may update this policy. The date at the top shows the latest version.